Shipping Conditions
At our online store, we strive to process and ship your orders as quickly as possible. Here's what you can expect:
Processing Time: Our team works diligently to ship your purchases within 24 hours or the next day, but please allow 3-5 business days for processing. If you place an order after 11am on Saturday, it will most likely ship on Monday.
Shipping Time: Once shipped, your order should arrive within 3-5 business days.
Shipment tracking
So that you always know when to expect your shipment, you will receive an automatic email after your goods have been dispatched. There you will find the shipment number, which you can use to track the status of the delivery at any time on the website of our logistics partners (DHL, UPS, FedEx, GLS and Swiss post). With a customer account you can easily view your orders under: My Account -> Orders -> Display. If you can no longer find the email with your tracking number or have accidentally deleted it, our customer service will be happy to help you. Please have your order number ready for this.
Shipping Carriers: We use UPS, FedEx, DHL and Swiss post for delivery. While we strive to deliver on time, please note that delays caused by these carriers are beyond our control.
Return Policy
We understand that sometimes you may need to return a product. Here's how our hassle-free return process works:
Return Period: You can return products within 30 days of the purchase date.
Cost: Return shipping is free.
Procedure: To ensure a smooth return process, please contact us at: support@swissstep.com.
Condition: Products must be returned in new and unused condition.
Refund: You will receive a full refund for the product. Refunds will be processed within 10 business days of receiving the returned item and will be credited to the original payment method (card or PayPal).
Report Issues: If there are any issues with your order, such as missing or incorrect items, please report them within 72 hours of receiving your package.
If you have any questions, please contact us. We are here for you!